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About Online Permitting Services

Available Services

Online Permitting Services provides an easy, convenient way to accomplish the following:

  • Submit online permit applications for electrical, mechanical, and plumbing Sub Permits.
  • Track the status of permit applications you have submitted
  • Make payments on permit applications you have submitted
  • Research active building permits and planning projects (coming soon!)
  • Submit online permit applications for building permits and Residential Zoning-Building Permits (coming soon!)

A great example of government transparency at work, Online Permitting Services pulls up-to-date information directly from the Town's official records, providing a single, comprehensive and authoritative view to the public for the very first time.

Purpose

Initially, Online Permitting Services will be available for sub permits for electrical, mechanical and plumbing work, which make up more than half of the applications the Town receives each year. Users will be able to track their application status and make payments online, making the process faster and easier.

Online Permitting Services responds to homeowner and contractor requests for a faster review process. This is also a step towards fulfilling a Town Council goal to improve the development review and permitting process.

Terms of Use

  1. A signed Town of Chapel Hill Online Permitting Services (OPS) Account Affidavit (Affidavit) is required to activate an OPS user account (User Account). A User Account is required in order to submit permit applications via OPS and to access detailed information related to a permit or to make payments on a permit. Guest users, without a User Account, may only search for permit and planning project applications and associated general information using OPS.
  2. The submission of a signed Affidavit is completed by the business owner, contractor, property owner, or an agent authorized to act on their behalf and will constitute the authorization of all permits submitted through their User Account. It shall be the responsibility of the User Account owner to update this account if any there are any changes to any User Account information or authorized personnel.
  3. The contractor, business owner, or property owner associated with a User Account takes full responsibility for all actions associated with that User Account, including the creation of, edits to, submission of, deletion of, withdrawal of any permit application and payment of all fees associated with these actions and submissions.
  4. Per the Town of Chapel Hill Land Use Management Ordinance (LUMO) and the NC Administrative Code and Policies Section 106.2.2, Town staff reserves the right to request any information, in addition to the outlined permit requirements, that may be reasonably needed or required to determine compliance with the LUMO and building code.
  5. Incomplete applications are not accepted. Permit applications cannot be submitted unless all required fields are completed and all required documents have been uploaded.
  6. It is the responsibility of the contractor, business owner, or property owner associated with the User Account that creates a permit application to ensure that all contractors on that permit application comply with the State of North Carolina Contractor Licensing Requirements.
  7. All work authorized by a permit application submitted through OPS must comply with all applicable, adopted North Carolina Codes, Town of Chapel Hill LUMO, and all other applicable State and local laws, ordinances, and private building restrictions imposed.
  8. It is the responsibility of the contractor, business owner, or property owner associated with the User Account that created a permit application to notify the Town’s Inspections Division of any changes to the approved plans associated with an issued permit.
  9. Unpermitted construction shall be considered after-the-fact work; all after-the-fact work must be uncovered and the proper inspections performed. Permit fees for after-the-fact work are doubled. Please see the after-the-fact policy for more details. A Stop Work Order will be issued if Town staff determines that work not authorized on the permit and/or approved plans is being performed. Such work is considered after-the-fact and the permit fees for that work are doubled.
  10. It is the responsibility of the contractor, business, or property owner associated with the User Account that created a permit application to pay all permit fees. Payment of fees does not constitute issuance of the permit.
  11. The issuance of a permit authorizes only the work described on that permit application and scope of work document. The issuance of a permit shall not be construed to authorize any other unpermitted construction or non-conforming use.
  12. Per North Carolina General Statute 160A-418, once a permit is issued, commencement of work on the permitted project in full must be made within 6 months or it is void. If after commencement of the project, the work is discontinued for 12 months, the permit immediately expires and no additional work is authorized without first obtaining a new permit. Once a permit is voided, a new permit application for the work, including all applicable fees, is required.
  13. It is the responsibility of the contractor, business owner, or property owner associated with the user that created a permit application to ensure that all necessary inspections are scheduled for that permit and to be onsite when inspections occur. To schedule an inspection, have your permit number ready and call 919-968-2718. The Inspector must be able to access the area needing inspections. The inspector must be accompanied by the contractor or homeowner in order to perform any inspections within occupied homes. If the inspector is unable to do so, the inspection will fail.
  14. Re-inspection fees for a failed inspection are paid before the next inspection is scheduled on a sub-permit. All re-inspection fees are paid before the building final inspection is scheduled on a building permit.
  15. The contractor, business owner, or property owner associated with a User Account agrees to hold harmless the Town of Chapel Hill for any damages incurred by the use of OPS.

Refund Policy

Refunds will be granted for building permit fees that are charged or paid in error. Payments made in cash or check will be refunded by check and will take two (2) weeks to process. Payments made by credit card will be refunded to that specific card and are subject to the processing time of your credit card company.

About Online Permitting Services

The Town of Chapel Hill Online Permitting Services allows you to search permit and planning project data online. You may also create an account to submit an application, track its progress and make payments.

Learn more about this app>

Need help with permits?

We've created a website that explains each permit step-by-step and gives you detailed information about fees, required forms, and related items.

Online Permitting Services Info >

We're in Beta!

Please help us make this site better by reporting technical problems to OPCsupport@townofchapelhill.org

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