Report Violation/Concern

If this is an Emergency, please CALL 911!

While all complaints are important, those that do not include accurate contact information or addresses will not be treated as a priority.

Violation/Concern Information

Although pictures are helpful for identification purposes, violations cannot be substantiated using non-staff secured photos.

Contact Information


  1. Enter the address of the violation.
  2. Enter a detailed description of the violation
  3. Choose a violation type
  4. Upload any pictures or supporting documents. Select each of the documents or pictures you want to upload. You can upload more than one document by selecting them all at the same time.

*Note: Contact information may be obtained via a FOIA request.*

The following complaint types may be submitted through this portal:

Minimum Housing: Structural, Heating and Ventilation, Electrical, Plumbing and Sewage Leaks, Weather Penetration, Open Storage and Trash on Property, Infestation, Smoke and Carbon Monoxide Detectors
Private Property: Overgrown Grass and Weeds, Dilapidated or Unsecure Structures, Condemned or Abandoned Buildings
Signs: Illegal signage
Vehicles/Parking: Front Yard or Leased Parking, Junked or Dilapidated Vehicles, Hazardous or Nuisance Vehicles
Unpermitted Work: Construction without building permit, Stop Wok Order
Zoning/Occupancy: Over Occupancy, Buffer Encroachment, Land Disturbance, Erosion, Business operating without Zoning Compliance Permit

Please contact the departments below for the following complaint types:

Animal: Orange County Animal Control at (919) 942-7387
Noise: Police Department at (919) 968-2760 or 911
Refuse: Solid Waste Division at (919) 969-5100
Stormwater and Drainage: Stormwater Department at (919) 969-7246

About Online Permitting Services

The Town of Chapel Hill Online Permitting Services allows you to search permit and planning project data online. You may also create an account to submit an application, track its progress and make payments.

Learn more about this app>

Need help with permits?

We've created a website that explains each permit step-by-step and gives you detailed information about fees, required forms, and related items.

Online Permitting Services Info >

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